Worldwide Wildlife Products | 904-797-7478 | 800-624-7964

Policies

 

Product Information

All our seashells, sea life and animal products are 100% natural – not manufactured. All sizes given are approximate, not exact.  Some products will have a tag marked "Made in the Philippines;" "Made in India," etc. These tags are a requirement of U.S. Customs and indicate country of origin. The shells and taxidermy offered are 100% real and are beautiful commercial grade – not perfect "specimen” grade. Please keep in mind when ordering that no two items created by nature will be exactly alike. The coloring, sizing and sometimes the shape will vary. All items will have natural imperfections – blemishes, scars, small chips, etc. due to aging and the environment in which they lived. We will do our best to pick the nicest product we have available.  We also offer hand picked and photographed items which allows you to see exactly what you are buying.  

Shells and animal products are not for children. They have sharp edges and points.  They are a choking hazard for small children.

Ordering Requirements

This website does not have a minimum order requirement. You can either have your items shipped to you or you are welcome to pick them up at our offices.  However, you cannot shop in our showroom, unless you can meet our wholesale requirements.  Our showroom has a $100 minimum order.  You need to bring your Business License.  If you are tax exempt, you need to bring the current year's Re-sale Tax Certificate.  If you fail to bring it, we charge tax – NO EXCEPTIONS.  Our products cannot be exported.

Payment

All orders must be prepaid by credit card (on the website we accept MasterCard, Visa, Discover, Paypal and AMEX).  In our showroom, we accept MasterCard, Visa, Discover and Cash.  Your credit card will be charged before we ship your order. We do not ship COD.  

Pricing

Prices are subject to change without notice. In the event there is a misprint on our website, such as an error in the price or description, we reserve the right to cancel or refuse the sale of the item, whether or not the sale has been completed. If an incorrect price has been charged to your credit card, we will credit back the amount you were overcharged. 

Shipping

 All orders are shipped within three (3) days of payment, not counting weekends or holidays. During extreme weather conditions (such as hurricanes, snow storms, floods, fires, mud slides, etc.) we cannot guarantee special shipping options such as Next day, 2nd day or 3 day select. If you choose to request these shipping options, we will not be held responsible when items are not delivered on time.  Additionally, standard shipping may be delayed or unavailable in your area during extreme weather conditions.

We ship either UPS, UPS FREIGHT, USPS PRIORITY MAIL or COMMERCIAL TRUCKING COMPANY.  We DO NOT ship First Class Mail.   Orders going to Alaska, Hawaii, U.S. Virgin Islands, Guam and Puerto Rico, are shipped USPS Priority Mail.  All orders valued at $150 or more and shipping USPS Priority Mail will require a signature. All orders valued at $300 or more and shipping UPS will require a signature. Orders are shipped FOB from our warehouses in Saint Augustine, Florida.  Truck line deliveries are only shipped to "verified” commercial addresses.  You will be required to unload the merchandise off of the truck.  Truck lines DO NOT bring your merchandise inside for you.

Boxes weighing under 3 pounds are shipped USPS Priority Mail.  Boxes weighing over 3 pounds are shipped UPS.  We will choose the shipping method for all "free freight" items.

Returns

Prior to returning any item, you must contact us at 904-797-7478 and give us the reason for the return.  You may return items you do not want within ten (10) days of receipt.  You will have to pay the return shipping cost.    If you received the wrong item, we will, at our discretion, send you a return tag so you can send it back at our expense; and provided the item is received back in good condition, you will receive a full refund.

Claims

Contact us immediately with a list of the items damaged, photos of damage and quantities for each. All claims for breakage, damage or shortage must be made immediately to us. Keep all damaged items, boxes and packing material until UPS or the Truck Line Service has inspected the box, packaging and items. You will receive a refund for the damaged items.

Environmental Policy

Worldwide Wildlife Products is a division of Atlantic Coral Enterprise, Inc.  We have all County, State and Federal licenses required. We adhere to all U.S. laws governing the collection and importation of seashell, sea life and animal products. We do not carry any "specimen” or illegal seashells, sea life or animal products. All shells, sea life and animal products sold have been legally imported into the United States and have been cleared by the U.S. Customs Department and U.S. Fish and Wildlife Department. We follow all rules and regulations of the CITES agreement(Convention on International Trade in Endangered Species of Wild Fauna and Flora). Most of the shells we carry are collected for their meat and the shell is a by-product.  Also, the animal products we carry are by-products of the farming industry and government sanctioned and strictly regulated culling operations.  Our North American animal skulls are obtained from licensed commercial trapping operations, which are tightly regulated by US Government agencies. 

References:  http://animalsmart.org/feeding-the-world/products-from-animals